Customer Success Developer - Segmentify A.Ş
“Segmentify” is an e-commerce personalization platform that helps online retailers to optimize their conversion rates by enabling them to deliver a unique shopping experience for each visitor. Segmentify tracks each individual visitor’s behaviour in real-time and makes them smart product recommendations by using in-house developed AI technology.
We have a dynamic and passionate compact team dedicated to create a SaaS solution to create a better and personalized web experience to visitors and customers. We are selected as one of the 25 Machine Learning Startups to Watch In 2018 by Forbes magazine. We are one of the fastest growing start-up in AI based e-commerce solutions with multiple investment rounds and 5 offices in globe.
We build Segmentify using new and powerful web stack (Java, Cassandra, MongoDB, Ignite, Kafka and React JS) and always watch for new trends and technologies.
You will collaborate with account managers to understand customer requirements, convert these requirements into designs in-line with customer’s website UI, develop and deliver fully working web widgets and testing the functionality. Working under a tight schedule and following KPIs for closing tickets and helping customers to increase conversion are key points for this role.
Customers and their success are our top priority. With help of you, our customers can get most out of world’s most intelligent personalisation platform and offer a personalised shopping experience to their visitors with your designs. You will be offered quarterly bonuses if you hit your KPIs based on closing tickets, helping customers to increase conversion and making our customers happy.
CS degree or equivalent work experience
Have a web development portfolio (e-commerce websites are preferred)
Experience working in and designing for multiple browsers and mobile
Hands-on experience with jQuery and related web frameworks: jQuery UI, Bootstrap, YUI, etc.
Good verbal and written communication skills to have direct communication with customers
Convert customer requirements into fully working web widgets
Ability to handle multiple tasks simultaneously and meet deadlines
Knowledge about new web technologies like HTML5 and CSS3 (canvas, local storage, service workers, etc.)
Knowledge about web analytics (Google Analytics and Ecommerce Module is preferred)
Experience with service desk or customer ticketing systems (Zoho Desk is preferred)
Knowledge and experience about version control (Git is preferred)
Apply for this Job: https://career.segmentify.com/o/customer-success-developer